MONEY BACK GUARANTEE

 

We Guarantee It

We know our capsules work. That's why we provide our money-back guarantee on 3 month supplies. They can be bought through subscription, individually or in a bundle.

If you're not seeing any improvements by the end of your second bottle, email us at skincare@porefavor.com for help and advice. Not seen any change by the end of your 3rd bottle? Email us and we can help you get the money back on the capsules you've bought (only after you've finished the 3 bottles!). Easy.

Terms

With your first order, you will receive a reusable glass storage jar. Please do not dispose of this jar after your first month. From the second month onwards, you will receive a refill pouch delivered through your letterbox each month. The guarantee covers conditions of oily skin, blackheads and blemishes and does not cover other skin conditions that are not advertised. 

Guarantee Start Date
For the purposes of this Money-Back Guarantee, the guarantee period begins on the date you receive your first delivery (or the date it is marked as delivered by the carrier), whichever occurs first (the Guarantee Start Date). The required 90-day usage period and the 10-day claim window are both calculated from the Guarantee Start Date unless we provide written approval confirming otherwise.

Packaging Returns Requirement
As part of our Money-Back Guarantee process, we require the return of the glass storage jar. This requirement helps prevent unauthorised resale and protects the integrity of our supplement. If we do not receive the required item back, we cannot issue a refund.

Returned jars are not reused. All returned jars are recycled at a local facility.

Return Label and Processing Fee
If your claim is approved, we will provide a return shipping label. A £10 processing fee will be deducted from your total refund amount.

Minimum Usage Period and Claim Submission Deadline
To qualify for the Money-Back Guarantee, you must use the product consistently at the recommended intake of 2 capsules per day for a minimum of 90 consecutive days, starting from the Guarantee Start Date. This minimum period is essential because addressing the underlying causes of blemishes can take time.

You must submit your claim within 10 days after the end of the 90-day period, calculated from the Guarantee Start Date. If approved, your refund will cover the full amount paid for the bottles, less the £10 processing fee.

This Money-Back Guarantee is offered in addition to, and does not affect, your statutory rights under applicable UK consumer law

We reserve the right to refuse, deny, or cancel any Money-Back Guarantee claim where we reasonably believe the claim is invalid, fraudulent, abusive, made in bad faith, or does not comply with these Terms (including the return requirements and claim submission timeframes). Our decision will be final to the extent permitted by law.